Job Title: Web Maintenance Project Manager

Job Type: Full-Time

Division: Website Design and Development

Reports To: Project Management Director and Senior Account Director

Location: Selected US Locations, Remote, M-F, Eastern/Central Time

Restriction: This opportunity is for candidates residing in the selected US locations listed below

Compensation: $65,000 to $85,000 Annually + Benefits

The Digital Marketing Recruiters

Digital Marketing Recruiters has been in the digital marketing and recruitment space for over 25 years. We work with highly skilled marketing, digital marketing, and sales professionals and match them with our clients from diverse industries across the United States. Our selection process incorporates comprehensive resume screening, shortlisting, conducting video-recorded interviews and providing client information, administering written assessments (if required by the client), arranging client interviews, and facilitating job offers and placements.

If you are interested in this role but have any questions, concerns, or suggestions before applying, please don’t hesitate to contact us at inquiries@digitalmarketingrecruiters.com.

Why You’ll Be Over the Moon to Join Intero Digital (The Client)

When you join Intero Digital, you become part of a collaborative, creative, and growth-minded community of innovators, strategists, and creators working together to push the boundaries of what’s possible in digital marketing. As a full-service digital marketing agency with deep expertise across every major discipline, you won’t just be part of the digital landscape—you’ll help shape it.

We are a remote-first company with physical offices in San Diego, CA, Colorado Springs, CO, and Columbus, OH.

The Mission (aka The Role)

Intero Studios, a division of Intero Digital, is seeking a Web Maintenance Project Manager to join their team. This role serves as the single point of accountability for the web maintenance program within Intero Studios. You will manage 20–40 maintenance clients, oversee a small team of developers, and partner with our Senior Account Director on client-facing strategy. You will own the monday.com client-facing boards, which serve as the operational nerve center, enforce SOPs, protect against scope creep, and drive the team toward a managed, profitable, predictable operating model.

This role reports directly to the Project Management Director and carries a dotted-line relationship to our Senior Account Director for client-specific escalations and account strategy.

The candidate may be based in any of the following US states: AL, AZ, CA, CO, FL, GA, IL, IN, KS, KY, MI, MN, MO, NC, NJ, NV, NY, OH, TN, TX, UT, VA, WA, and WI.

Mission Objectives (Essential Functions)

Operations and Program Leadership

• Own the web maintenance operating model—workflows, SOPs, intake, prioritization, capacity planning, and escalation paths.
• Build and maintain SOPs for routine maintenance, content updates, new page builds, and technical work.
• Manage the monday.com client-facing board system as the central system of record—ticket statuses, ownership, hours tracked, and approvals.
• Run the weekly operating rhythm—intake Mondays, content Tuesdays, builds Wednesdays, dev/technical Thursdays, and QA and reporting Fridays. (WIP flow)
• Lead the monthly operational rhythm—team capacity reviews, backlog reviews, escalations, and monthly client reporting.

Client Relationship Management

• Serve as the primary point of contact for maintenance clients across all communications.
• Coordinate with the Senior Account Director on client-specific escalations, account health, and strategic recommendations.
• Set and enforce expectations around SOPs, turnaround windows, scope boundaries, and emergency procedures.
• Deliver monthly client reports covering hours used, work completed, recommendations, risks, and improvement opportunities.
• Identify clients who are not a fit for current hour packages and partner with the Senior Account Director on next steps.

Capacity, Scope, and Profitability

• Forecast capacity and hiring needs as the client roster grows, using the team’s tiered work type model (PM/Ops, production, and developer).
• Track monthly utilization aggressively—flag clients at 75% utilization, protect against over-servicing, and maintain 70–85% planned utilization with reserve capacity for emergencies.
• Protect against scope creep by maintaining documented in-scope and out-of-scope examples, pausing work when hours are exceeded, and securing approvals before proceeding.
• Partner with leadership on package pricing, retainer structure, and conversion opportunities from maintenance to growth-tier work.

Team Coordination

• Route technical work to developers in batched windows—complex troubleshooting, integrations, plugin conflicts, and performance optimization.
• Coordinate shared specialists (SEO, design, copywriting, and analytics) as volume requires.
• Conduct QA and final reviews on production work before delivery to clients.

AI and Systems Enhancement

• Lead the rollout of AI workflows for ticket triage, knowledge base, QA automation, and content production assistance. (in partnership with the PM Director)
• Partner with leadership on the client portal initiative—automated status updates, urgency scoring, and proactive client communication. (in partnership with the PM Director)
• Continuously refine the program as client volume grows from early stages (current) through growth (50-70) to a mature, dedicated practice (70+).

What Success Looks Like

First 90 Days

• Audit the current state of the Web Maintenance program—clients, hours, ticket flow, team utilization, and pain points.
• Implement or formalize SOPs and the monday.com board structure.
• Establish the weekly operating rhythm and reserve-capacity model with the production and dev teams.

First 6 Months

• Stabilize utilization between 70–85% across all retainers; reduce scope creep incidents measurably.
• Deliver consistent monthly client reports across the full roster.
• Launch AI ticket triage and at least one additional AI-enhanced workflow (knowledge base, QA, or content production).

First 12 Months

• Position the program for growth-stage scaling (50+ clients) with a documented capacity-planning model and hiring roadmap.
• Partner on the rollout of the client portal concept.
• Convert maintenance retainers into higher-value growth retainers where appropriate.

Your Space Suit Specs (Requirements and Qualifications)

Experience

• 4–7 years of experience in project management, operations, or account management within a digital agency, web development team, or SaaS environment.
• Proven track record building or significantly improving an operational function—not just running an existing one.
• Direct experience managing web maintenance, web production, and/or technical project queues with multiple concurrent clients.
• Hands-on experience with monday.com (preferred) or comparable platforms like Jira, ClickUp, or Asana, used as a full operational system of record.

Skills and Mindset

• Strong working knowledge of web technologies—CMS platforms (especially WordPress), hosting environments, plugins, basic front-end concepts, and SEO fundamentals. You don’t need to code, but you need to credibly route, scope, and QA web work.
• Exceptional organizational and documentation skills—you naturally build SOPs, templates, and trackers independently.
• Clear, structured written communication—comfortable writing client-facing communications, meetings, and SOP documents.
• Comfort with conflict and pushback—able to enforce scope with clients and redirect developers away from routine work without damaging relationships.
• High tolerance for a fast-paced environment while maintaining structural discipline.
• Experience with a data-driven approach to utilization, capacity, and profitability.
• Working familiarity with AI tooling and a clear point of view on how to layer AI onto structured workflows.

Education

• Bachelor’s degree in Business, Marketing, Operations, Information Systems, or a related field—or equivalent practical experience.

General

• Collaborative spirit and ability to thrive in an autonomous, remote-first environment.
• Curiosity and a drive to innovate.
• Excellent written and verbal communication skills.
• Creative problem-solving and adaptability in a fast-changing environment.
• Strong project management and organization skills.
• Strong understanding of digital channels.

Company Sponsored Benefits

At Intero Digital, we believe in taking care of our crew. From stellar healthcare to interstellar growth opportunities, we’ve got you covered! Think of the following benefits as your toolkit for living your best work-life.

Full-Time Employee Benefits

• 1-Week Winter Break
• 13 Paid Holidays
• Flexible Paid Time Off
• Paid Sick Leave
• Paid Parental Leave and Return to Work Program
• Paid Jury Duty Leave
• Paid Bereavement Leave
• Employer Covered Benefits
• 100% covered Medical Insurance
• 100% covered Long-Term Disability Insurance
• 100% covered Life Insurance Policy
• Additional Elective Benefits Available
• 401(k) Matching after 1 Year of Employment
• Dental Insurance
• Vision Insurance
• Short-Term Disability Insurance
• Hospital Indemnity Insurance
• Legal Insurance
• Pet Insurance

Growth and Exploration Benefits

• Annual learning and development opportunities.
• Quarterly all hand team meetings.
• Employee resource groups for collaboration and connection.

Community Orbit

If you join our team, you’ll be more than just an employee—you’ll be an Interonaut!

Interonaut (noun) | in·te·ro·naut

A courageous explorer of digital frontiers—someone who leads with integrity, thrives under cosmic pressure and delivers the extraordinary; someone who boldly goes where no marketer has gone before, turning challenges into constellations of opportunity and lighting the path for others to follow.

Equal Opportunity Employer

Intero Digital is committed to fostering an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Employment decisions are based on merit, qualifications, and business needs, and are made without regard to race, color, creed, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, ancestry, age, disability, marital status, familial status, sexual orientation, gender identity, gender expression, genetic information, military or veteran status, status as a victim of domestic violence, membership or activity in a local human rights commission, or any other characteristic protected by applicable federal, state, or local law.

If you need assistance or accommodation due to a disability, or if you require support related to the nature of a fully virtual hiring process, please contact 866-788-3446.